Refund policy

Returns

Please email us within 2 days of delivery at contact@abba-express.com for return authorization instructions. Once authorized, you will have 10 days to send your order back in its original, unused condition for a refund.

All returns are subject to a 20% restocking fee. Original shipping fees are non-refundable, and return shipping costs are the customer's responsibility. Please double-check sizing/details before placing your order.

We do not offer exchanges, since we cannot guarantee that your desired replacement will still be available — many of our items sell quickly and colors/patterns change often, which is part of what makes each piece unique.

Return conditions

When you request a return, we will ask you the reason for the return. Your refund will be processed once we receive the merchandise back at our warehouse in Sacramento, California and confirm it is in the same condition it was shipped in.

Broken, damaged, or lost items

Please email contact@abba-express.com with the subject line "BROKEN ORDER", "DAMAGED ORDER", or "LOST ORDER" as applicable. For broken or damaged items, please attach photos from a few different angles showing the issue.

Once we've reviewed the photos, we'll send a free, immediate replacement if another unit of the item is in stock. Many of our products are handmade in limited quantities, so if a replacement isn't available, we'll issue a refund instead. We'll stay in close communication with you throughout this process.

Please note: all Abba-Express products are handcrafted, not mass-produced, so no two pieces are ever exactly identical to the product photos. Each item may have small variations in shape or shade, along with natural imperfections that come from being handmade — these are part of what makes every piece unique, not defects. When you report a damaged item, we'll review the photos to distinguish genuine damage from this kind of natural, expected variation.

For a lost order (10+ business days with no delivery and no update), please email us at the address above with "LOST ORDER" in the subject line and include a screenshot of your tracking information so we can investigate with the shipping carrier.